Z10 - Issue with Data Services

[jrudall]

Hello

I've had my BB Z10 since May 2013.

Lately I've experienced issues with the Data Services whereby the BB logo at the top right will not be visible. When this happens I lose:

1. Email

2. Internet Connectivity

3. BBM

4. Social Media

During these outages of BB Services, I am still able to make and receive calls and text messages.

This has happened most recently as after 7:15am this morning (Thu 8th Aug). I am currently in the CF10 postcode area.

Looking at the handset, the signal shows full strength with a lower-case "h". The phone network settings are:

Network Mode = "4G & 3G & 2G"

Network Selection Mode = "Automatic"

Data Services = "On"

Mobile Network = "On"

The phone details are:

Model = "BlackBerry Z10"

Model Number = STL100-2

OS Version = 10.1.0.2312

I was issued with the new Micro Sim for the handset when I took the phone out.

Prior to this I had a BlackBerry 9860 on a BIS Plan.

I would appreciate your assistance as soon as possible please.

Many Thanks

Julian

[AssimMubder]

Hi All, we are experianceing BB issues on same as below messages, any possibility if its related to NW side and which part should start checking in

[DaveCD]

Hi AssimMubder,

Please advise what issues you've been having and any error messages you get.

DaveCD