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cancel the contract and support team didn't help

Ajirapa
2: Seeker
2: Seeker

‎23-09-2017 08:06 PM

I want to cancel my contract but now I stay in different country. I chated with three agents but no one can help. I dont know what should I do? 

I forget my pin and the first agent told me that he will send me the password within 30 mins but I waited for 2hours and got nothing. 

I talked with new agent again and he transfered my chat to cancellation team and I waited for almost 1 hour and disconnected. And thrid time, same result... 

I dont know what should I do???

 

Thank you 

 

 

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1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎23-09-2017 09:20 PM

In order to cancel your Vodafone Contract you will need to pass Security Protocols with Customer Services. 

Please be aware if your contract has not run the full 24 Months then their will be an Early Termination Fee. 

 

Further info in > http://www.vodafone.co.uk/cancel-account/

 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

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