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cannot topup online by paypal

Ttae
2: Seeker
2: Seeker

Vodafone doesn't accept my top up from PayPal. What's wrong?

1 REPLY 1

Annie_N
Community Champion (Retired)
Community Champion (Retired)

@Ttae

Is the home address which you have registered with PayPal in the UK?

It's a couple of years since I last paid by PayPal, but my recollection is that I had to authorise PayPal to give Vodafone my home address. In my experience, it's relatively unusual for that information to be required, but I assume that Vodafone requires assurance that they are being paid from a UK PayPal account.

I understand why they only accept UK-registered credit and debit cards, as there is a fraud risk with such transactions, but I'm not sure why they should extend it to PayPal.

It may be that there is some other explanation, but I can only suggest doing your top-up at a Vodafone store, or buying a top-up voucher at a supermarket or convenience store.