connect my 9300 to my email

[helmsy157]

Hi, I have had to ditch my old 9300 and use a spare, I have internet connection but cant connect to my email, I enter my email address and it askd for a activation code, when I go thro the voda system I text web..... and get no reply..............help

[helmsy157]

good morning everybody

well if I go to vodauk.blackberry on the computer, and try to open a new account I am told I have to do this on my mobile device, when I try that all I get is a blank page!!!!

Now next problem, I have to use the library computer, and I am not allowed to download the uk.blackberry.com/support..........

So here I sit my old phone which is now repaired but all my setting have been deleted by kind vodafone and my newer phone is in the same situation

Why o why make life so complicated

[jeffkinn]

Blackberrys are complicated because of the security they offer. Everything comes at a price.

It's been a while since I had a Blackberry so I can't give you any detailed advice on here but you should be able to get some technical support from Vodafone if you call them and ask for Blackberry help.

[helmsy157]

sorry I forgot to add that if I go to blackberry support they do not list my phone...........so no support.................this could be the time to ditch blackberry and vodafone

[jeffkinn]

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@helmsy157 wrote:

sorry I forgot to add that if I go to blackberry support they do not list my phone...........so no support.................this could be the time to ditch blackberry and vodafone

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Not sure why you would attibute any blame to Vodafone but Blackberry is now very much a minor player in the smartphone market and thus getting support for it from anywhere might be difficult.

[helmsy157]

I am sorry, but it was vodafone who txt me to tell me they had noticed I had changed my phone and then promptly disconnected my email and changed all my account settings, blackberry had no part in this, all this problem is the same as my partner had, see my earlier forum entries, I think that all vodafone want to do is sell new phones and ignore their loyal customers, i have been for more than 20 years

[helmsy157]

I have been digging around in my phone and when i enter set up and click on email accounts i am asked for the email account which i enter and then it asks for an activation password provided by my system administrator can you tell me where this is

[helmsy157]

Hi there, an update on whats happening, the problem i'm afraid is vodafone, not their fault really but the phone was previously part of a business account and they dont seem to be able to release it.  I have now got another 9300 which has a setup wizard which worked fine to set up email,

my only problem is how to upgrade the software which is v 5.0 and I cant find my way around the blackberry site, any ideas

[jeffkinn]

That's why you were being asked for a password as the phone was configured for Blackberry Enterprise Server and not consumer email known as BIS.

[helmsy157]

thanks for that, but how do I now get the phone working, I do have a blackberry ID if that helps

[helmsy157 · Accepted solution]

Hi everybody   PROBLEM SOLVED  follow steps below

homescreen select options

select security

select security wipe

tick or untick items to wipe

scroll down to text box and type "blackberry"

then follow screen instructions, note you will loose any contacts you have