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content control won't disable

BenDouglas86
2: Seeker
2: Seeker

Hi there

I've recently tried to disable my content control but it constantly refuses my payment card. I've also used the Live Chat and the agent said that they have disabled it. I also have a text message saying it is done yet it's still active on my Vodafone account and still shows active on the MyVodafone site that keeps refusing my payment card.

 

How can I get this permanently turned off? I've restarted my phone twice 24 hours after it being done already. 

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

Not too long ago there was a spate of posts saying content control wouldnt remain Off @BenDouglas86

Can you try calling 191 and speak to Customer Services. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.