I can honestly say that I believe vodafone really does not understand the term customer service.
in august 2013 I renewed my contract as I have done in the 18 years previous to this, in the belief i was a " valued customer". I again as in previous years opted for a price plan that was a higher cost than others on the market, but again in the belief i was getting some benefit from this service. The phone I wanted was the new Galaxy S4 an was told there was a premium to pay to be allowed to have this phone, again as in previous years i paid this to keep up with the latest technology
after a few weeks the S4 developed a fault, so i returned it to my store for repair, the kind gentleman then returned it your service department for investigation, I was unable to have a courtesy phone due to not having your insurance, but i was fortunate enough to still have my old phone. upon the S4's return I was informed that it was a software error and not a hardware error but the fault had been rectified. a mere three weeks later i returned to store with the same fault and again this process was repeated. this has now been an ongoing issue for over a year, to which i finally took the matter to your customer service department, after a few phone calls it was agreed that a new alternative phone would be issued as a replacement for my S4, this however a month later has not been resolved. I am in utter disbelief that a company that sells itself as one one the biggest mobile phone networks/retailers is unable to provide a basic necessity by means of usable hand set to replace a faulty one
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