data sim ACTIVATION

[peterkin262]

I've just signed up for a DATA SIM ONLY deal.via the net. I received it yesterday and it is not active.

CUSTOMER SERVICES SEEM INCAPABLE OF UNDERSTANDING ME WHEN I SAY I DON'T HAVE A PHONE NUMBER SUPPLIED WITH IT.

Can somebody PLEASE get me sorted ot I am cancelling it and going back to Three!

[BandOfBrothers]

Hi

May I ask if you have a Vodafone store nearby as they usually can help. 

Also sometimes I've heard that inserting the sim card in a phone and activating that way can help. 

Failing that the community forum has official Vodafone Teams who read all posts and help where they can. 

[BandOfBrothers]

A similar thread that may help. 

http://forum.vodafone.co.uk/t5/Data-on-the-go/Why-is-it-so-difficult-to-get-a-4G-SIM-Data-Card-activ...

[peterkin262]

I'm over half an hour away from my closest Vodafone store in Barry and the sky has just gone ultra black with a torrential downpour just starting.

I'll,pop it into an old Motorola Timeport and see if that does any good

Thanks for the suggestion

[BandOfBrothers]

Ok. 

The link I added may hold some help too. 

[peterkin262]

Its definitly picking up a signal in the phone

But nothing on the dongle

Now saying the profile is invalid

[BandOfBrothers · Accepted solution]

From the thread I pasted on earlier it seems a person received a resolution by persisting with Customer service until they engaged with a front line agent who had the required knowledge to sort this out. 

Is it possible the dongle is at issue? Maybe the APN settings need looking at. 

[peterkin262]

Sorry for the late reply.

The dongle is fine, just got a Three SIM into it  and it just sparked into life

Now the possiblity is the APN settings so I need to find how I get those...

[BandOfBrothers]

https://support.vodafone.co.uk/Using-our-network/Email-and-internet-access/48281278/How-do-I-set-up-...

Who supplied the dongle originally?

[peterkin262]

Amazon it's unlocked and open to all networks.