Not happy at all.
Currently trying to get a mortgage as 1st time buyers and was rejected due to my credit rating. Ive signed up to see what the problem is which is suprise suprise 'vodafone' have defaulted my account.
I 1st had problems when i used the world traveler when i was in USA which is £5 a day and lets you use your mins and texts from your contract. I came home to a £400 bill. I disputed this and after several frustrating phone calls back and forth vodafone agreed this was there fault and they cancelled my direct debit so the £350 extra wouldn't come out of my account. However this never got rectified and my account still showed this extra money for the next 6 month with me having to ring up and pay my bill seperatley each month at a time to make sure i didn't fall behind.
It got to the point where i had to go into my local shop to get this extra money removed. When it came to the end of my contract with vodafone i rang up and cancelled due to this poor customer service to be told that i owe £80 roughly for the remaining months contract and around 30 quid from the previous month and that when i paid this my account would be closed. So i paid the money asked over the phone and signed upto a new phone deal with EE (who have been 10 times better than vodafone).
Forward 3 months down the line and i am getting letters from a debt collecting firm acting on behalf of vodafone saying i owe 137 quid and that
it will affect my credit. I was at first thinking this was a scam as i had closed my account to the best of my knowledge over the phone with an agent. I rang vodafone to confirm it wasnt a scam and they did want another 137 quid. I reluctantly paid the 137 as i was scared of it affecting my credit and knew i would be shortly require a mortgage.
After i pay the 137 quid i receive a letter again threatening that i owe 137 quid and i must settle this balance. I ignored this as it was shortly after i had paid 137 and thought it must be a delayed letter, which was in novemeber 2016. I then receive the same letter in December and January. So again i ring Vodafone explaining that i have paid this 3 months ago and the agent tells me to ignore it my account is clear. I then ask him if they have done anything to my credit score and he says no your account is all paid and settled and nothing we have done will affect your credit rating.
Today i see that vodafone have put a default on my account which i stopping us from being accepted for a mortgage for mine and my fiancee 1st house.
Please can anyone help or give any advice
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