flashing red power light with static orange internet light.

[tanksta]

hi, i recently purchased my sure signal lesss than a month ago, it has been working fine up until yesterday when all im now getting is a flashing red power light and a static orange internet light.

not sure which version my sure signal is but it is one which plugs in and sits directly in the plug socked with another plug socket built into it. it has a power red power light, and 3 icon lights which are internet light, sevice light and users light.

things i have done so far..

changed ethernet cable

switched to a different ethernet port on my router

reset my router

unplugged sure signal for 2 minutes

set my firewall on my router to off

forwarded ports directly for my sure signal

reset my sure signal..

(the steps for a hard reset did not work, i was instructed to hold reset until all lights came on or flashed.. no lights came on or flashed even after 1 minute of holding in the reset button, i did carry on the procedure anyway and unplug the power and in again while holding the reset button anyway and im still getting the same result)

a different type of reset was told to me too.. hold reset, while holding reset unplug and plug back in ethernet cable, continue to hold reset for until a total duration of 20 seconds pass then let go of reset.

my speed test is 67 ping, 3.5 meg download, 350kbps upload

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[tanksta]

Matt

Thanks for your reply.  Details below as requested.

Speed test results:  download 3.59mbps, upload 0.38mbps

Ping:  50ms

External IP address:  86.152.55.30

Results of traceroute:  performed - results below.  Does the sure signal have to be plugged into the PC to do this?  When the test was done the sure signal wasn't plugged into the wall or the router.

Sure Signal serial number:  40124152527

Thanks

[Retired-Dave]

Hi tanksta,

The traceroute is specifically to check the connection from your end to our servers, so like the speed tests it bypasses the Sure Signal.

I almost missed the answer in the Traceroute actually - the first step is worryingly high. With this sort of lag, the Sure Signal would be timing out waiting for a response.

I can see that a connection was made late yesterday, so are you still having issues? If you are, or should this recur, I'd suggest rebooting the BT Home Hub (that's where the delay is listed) as the first step, as even the computer's connection is showing that as a lag point.

Dave

If I've helped at all today, why not leave me a little feedback?

[adamajis]

Hi I am also having this problem. SO far I have spent 3 hrs on the phone to people who were not willing to actively help but fobbing me off with resets and resynchs and blaming (without actually checking anything) everything else possible. My problem is this: After a rest the sure signal works perfectly in all regards for a day or so then the red power light will start flashing and the internet light will become solid orange. After a reset it will work fine again. You seem quite knowledgable and willing to help in your threads so I am trying you as a last resort. I have spoken to 2nd line tech and they have done the traceroute ping times etc which were all fine. They were supposed to contact me with a reference for this issue but have not bothered. my suresignal serial number is 40132119781

[Retired-Kay]

Hi adamajis, 

I've replied to your other post here. Please reply in that thread and we'll be happy to help further. 

Kay

[Roadrunner100]

Hi I am experiencing this issue. I have 2 sure signals in my house as one is insufficient to give me a signal throughout the property. They both went off at the same time approx 2 hours ago. Previously have been working fine. I have followed all the advice to no avail:

Download speed = 6.24

Upload = 0.38

IP address: 86.141.112.17

Ping test = Ping 68ms, Jitter 5ms, line quality B*

VSS serial number = 40130609965

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 23 ms 22 ms 20 ms 217.47.13.186
3 24 ms 23 ms 21 ms 217.47.13.145
4 26 ms 26 ms 26 ms 213.1.69.26
5 29 ms 27 ms 25 ms 31.55.164.205
6 29 ms 26 ms 24 ms 31.55.164.109
7 31 ms 33 ms 32 ms acc2-10GigE-0-3-0-7.bm.21cn-ipp.bt.net [109.159.
248.246]
8 35 ms 31 ms 39 ms 109.159.248.140
9 35 ms 32 ms 33 ms peer1-xe3-0-0.telehouse.ukcore.bt.net [109.159.2
54.215]
10 34 ms 33 ms 73 ms lndgw2.arcor-ip.net [195.66.224.124]
11 32 ms 33 ms 31 ms 85.205.116.2
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[ukricardo]

Have the same issue:

ast login: Thu Oct 31 21:53:27 on ttys000

Richards-MacBook-Air:~ Richard$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  10.0.1.1 (10.0.1.1)  3.053 ms  0.799 ms  1.024 ms

 2  217.32.147.105 (217.32.147.105)  6.312 ms  8.671 ms  6.802 ms

 3  217.32.147.174 (217.32.147.174)  6.509 ms  8.482 ms  5.990 ms

 4  212.140.206.82 (212.140.206.82)  10.129 ms  10.628 ms  10.730 ms

 5  217.41.169.15 (217.41.169.15)  10.232 ms  10.353 ms  10.298 ms

 6  217.41.169.109 (217.41.169.109)  10.329 ms  10.433 ms  10.505 ms

 7  acc2-xe-0-0-3.sf.21cn-ipp.bt.net (109.159.251.207)  10.145 ms

    acc2-xe-5-2-3.sf.21cn-ipp.bt.net (109.159.251.249)  10.379 ms

    acc2-xe-5-2-2.sf.21cn-ipp.bt.net (109.159.251.247)  9.855 ms

 8  core2-te0-5-0-7.ealing.ukcore.bt.net (109.159.251.151)  18.023 ms

    core1-te-0-4-0-16.ilford.ukcore.bt.net (109.159.251.51)  18.967 ms

    core1-te0-2-4-0.ilford.ukcore.bt.net (109.159.251.141)  20.318 ms

 9  peer1-xe10-0-0.telehouse.ukcore.bt.net (109.159.254.122)  15.143 ms

    peer1-xe3-2-1.telehouse.ukcore.bt.net (109.159.254.209)  19.881 ms  20.067 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  23.505 ms  21.424 ms  24.389 ms

11  85.205.116.14 (85.205.116.14)  18.413 ms  18.429 ms  17.156 ms

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

Turned it off and back on again (I do work in IT so know the drill)

Been off for about 2 days, Vodafone POP down?

Ricardo...

[bobin]

Hi There,

Joine the club been having the same problem for the last 2 weeks re set after re et save your self time and dont try to get help over the phone 2 weeks of trying to end up posting mesages to get it sorted.

[Retired-Simon]

Hi Roadrunner100

Everything looks okay on your checks so I’ve performed a resync. You’ll need to do a factory reset on your Sure Signal as follows:

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

Hi ukricardo

If you’re still having problems, can I have your Sure Signal serial number?

Thanks

Simon