help anyone

[ptkjulie]

hello my vodafone sure signal box is driving me mad lol

i accidently deleted myself off the box {stupid i know}

when i know click on my sure signal account it is only giving me the option to register

when i put in the serial number it comes up alreday registered

so in my wisdom i decided to phone the help line

after ages of waiting and making sure i get the right one to talk too

he told me i had come through to the wrong department and forwarded me to the right one {great i thought}

until the next guy i spoke too said he couldnt help and hung up!!!!

anyone here have any ideas

thankyou

[BandOfBrothers]

Hi

Are you able to manage your account via the way described in this thread http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/NEW-location-for-the-Vodafone-Sure-Signal-manage...

FAQs : https://support.vodafone.co.uk/Network-and-coverage/-Signal/

[ptkjulie]

no the only option its giving me is to register

and when i do it its says its already registered

[BandOfBrothers]

Hi

Ok if the FAQs are not helping and the dashboard is not too then I'd suggest using Live Chat from a computer and or call Customer services for account assistance. 

[ptkjulie]

ok thankyou

i tried that and he told me he couldnt help and hung up lol

must have been at the end of his shift

thanks anyway

[ptkjulie]

Ok I posted on here earlier and now I remember I did re register my sure signal to my sons account as I had previous trouble 

but now my son is long gone and I can't remember his user name or password or even the phone number that he used at the Time

is there anyway that I can de register it without this info 

and get it back in my name and number 

thanks 

[Retired-EricChe]

@ptkjulie

I'm sorry to hear you've experienced issues re-registering your number against your Sure Signal.

I've sent you a private message containing contact details for my team. If you get in touch with the details, we'll be able to look into this for you.

Thanks