iPad 3G Plan & Wifi

[mhc]

Is a standard WIFI service (e.g. BT Openzone) included with the iPad 3G plans (£10, £15 or £25)? On the apple web site (comparison table) it seems to suggest so but I cannot find any information on the vodafone pages (www.vodafone.co.uk/ipad). If yes, can you confirm the details of the provider, usage restrictions and roaming charges. Thanks

[Retired-Reidar]

Hello Mhc and welcome to the eForum

I have linked to further information regarding iPad data plans, with more detailed information to follow. You can read more under the 'customer reviews' tab on the page I have linked to.

If you have any further questions please do not hesitate to ask.

Thanks

Reidar
eForum Team

[mhc]

Hello Mhc and welcome to the eForum


I have linked to further information regarding iPad data plans, with more detailed information to follow. You can read more under the 'customer reviews' tab on the page I have linked to.

If you have any further questions please do not hesitate to ask.

Thanks

Reidar

eForum Team

Thank you for your response but the link seems to be missing.

[Retired-Reidar]

Hi mhc

Sorry about that, all sorted now,

Reidar

eForum Team

[mhc]

Thank you but it doesn't provide any details on the "ghost" WIFI bundle eg provider, coverage, monthly allowance, roaming, etc. If you check the O2 web site they provide clear information on the WIFI element of their 3G iPad offering. At present I can only rely on an unconfirmed user review and the information posted on the Apple website (no specific details). Please send me more details so i can take a prompt decision. At present the information posted on www.apple.com/uk is either misleading or incorrect. I also raised this using the chat facility but Vodafone's staff seem completely unaware of the exact scope of the service!

Thank you

[Retired-Jon_V]

Hi mhc,

Having checked this for you, I'm sorry to say that there is no Wi-Fi bundle included in our iPad plans. We currently only have bundles for Mobile Broadband available, but you can sign up with Wi-Fi hotspot providers independently if you wish to use their services.

Jon

eForum Team

[mhc]

Then I am afraid to say that Vodafone is making false consumer statements both on the Apple website and in the Customer Reviews section of the vodafone website.

The Apple website clearly states in the services comparison table (see link) that WIFI browsing is included in the o2, Orange (3GB and 10GB) and Vodafone (1GB, 3GB and 5GB) services. According to your last reply this information is incorrect. However o2 and Orange do offer such added value services (I currently use o2 and they offer BT Openzone).

On the Vodafone website (see link) there is a customer review entitled "Wifi IS bundled" posted by mb2868 on 10 June 2010 which clearly makes the same claim: "Despite the fact the Micro-SIM card was delivered unactivated (but the documentation said it was - a simple call to rectify), I was pleasantly surprised to discover that WiFi browsing is included with the data plan - especially as this is not advertised anywhere on the site (it's buried deep in the Apple website as an addendum to the 3G price plan comparison table though..)". It makes me question the real source of this review!

It is clear from various reports (e.g. last minute changes in pricing) that Vodafone was wrongfooted in its commercial approach for the iPad. Is Vodafone now trying to muddy the water by making incorrect statements in regards of the exact scope of the iPad service?

[Hairysteve]

Has there been an update around this question?

[Retired-Trev]

Hi mhc / Hairysteve

I am not aware we offer WiFi with the iPad packages. I have looked at your link on the Apple website, where it states:

1. Includes Wi-Fi browsing, refer to carrier website for terms and conditions.

and also your review, but again he is stating the Apple source as to where it states WiFi is included.

To clarify matters I will get someone from our day team to check up on what is offered, and will update this thread as soon as any further information is obtained.

Regards

Trev
eForum Team

[Retired-Martin]

Hi Hairysteve

The BT Openzone is not advertised on our plans, but it is good to see on the reviews that this service is available.

As the reviews are not official statements from us, these are not guaranteed.

The statements that we release are correct.

Martin
eForum Team