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10-02-2017 10:08 AM
11-02-2017 05:47 PM
@Kettleh1 I'm very sorry to hear about the experience you had on the phone. If you're aware of the advisers name, we can feed this back for you.
If you're able to call us again on 191, one of our advisers will be happy to find a suitable upgrade, to suit your needs.