iPad Upgrade

[Kettleh1]

Hi
My contract is almost up, however, on speaking to your telephone team yesterday it seems there are no discounts for being a customer of over 15 years and I was offered a ridiculously expensive deal by someone who was clearly bored, disinterested and even said 'ta-ra' very unprofessionally at the end of the call. Was this just a case of getting the wrong customer service rep or should I just go elsewhere?

[Colleen]

@Kettleh1 I'm very sorry to hear about the experience you had on the phone. If you're aware of the advisers name, we can feed this back for you.

If you're able to call us again on 191, one of our advisers will be happy to find a suitable upgrade, to suit your needs.