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Solution

iPhone 3GS will not pick up sure signal

Tharker
2: Seeker
2: Seeker

‎09-02-2013 07:59 PM

Today my wife upgraded to a iPhone 4S which would not connect to my sure signal. I phone 191 as was told to uninstall and then re register which I did. Now her iPhone 4S will connect but my 3GS will not please help
The serial number is 40110547276
Thanks Tim
0 Thanks
5 REPLIES 5

Retired-PaulE
Moderator (Retired)
Moderator (Retired)

‎10-02-2013 03:52 PM

Hi Tim, 

 

I've checked your serial number and everything looks ok at this end, it's a little strange that you can't connect when before you could.

 

I've resynched the unit now, can you perform a reset and let me know if your 3GS picks up a signal?

 

- Press the button on the foot of the device by the Ethernet sockets.

- Hold it in for approximately 30 seconds.

- When the lights come back on, release the button.

 

Thanks

 

Paul 

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hayleyjf
4: Newbie

‎26-03-2013 10:24 PM

Tim did you get this problem fixed? I have set up a sure signal box at my parents house, I added 7 numbers to box, all fine except one iphone 3GS. Other 3GS iphones have connected fine but this one phone constantly has no service & will not pick up signal fromsure signal box.
Please help me someone at vodafone?!

Is there a problem with the phone as other phones have connected no problem but just not this one?
Would be greatful for any advice on this issue or if anyone else is experiencing the same problems.
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Retired-Wayne
Moderator (Retired)
Moderator (Retired)
In response to hayleyjf

‎27-03-2013 05:17 PM

Hi hayleyjf

 

Have you tried removing the iPhone that isn’t working from the Sure Signal box, waiting 24 hours and then re-applying it?

 

It could just be that it’s failed to go through properly.

 

The other thing to check would be that the iPhone has the 3G option turned on?

 

Let me know how you get on and we’ll be happy to help further. :Smiling:

 

Thanks

 

Wayne

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hayleyjf
4: Newbie

‎27-03-2013 06:15 PM

Hi Wayne,
I had tried removing it & then re-adding it, but it never worked. I will double check the 3G is turned on though, as it sounds like it could well be that! Fingers crossed! shes on payg so may have turned it off! Will update later :Winking_smiley:
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