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iPhone 4 won't pick up 3G

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Karena15
4: Newbie

My daughter has had to go back to iphone 4 for a while, as iphone 5 went for a trip down the toilet.

 

its working all be it slowly but won't connect to 3G 

 

any by ideas why this would be or how to make it work

 

thank you

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1 ACCEPTED SOLUTION

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BandOfBrothers
17: Community Champion

Hi,

 

 

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

 

Settings -> General-> Reset -> Reset Network Settings.

 

Does it pick up 3G when out of your local mast area which I note you say is experiencing issues ?

 

Is 3G turned on in the Settings.

 

Does the phone still work ok on the Internet ?

 

Try texting WEB to 40127 for the APN Settings. 

 

A person can also manually key these in. 

 

Apn Settings from the GeekSquad Page and pay particular attention to the exact settings for Payg and Pay Monthly. 

 

"Tap Settings.
In the first section tap Mobile/Cellular.
Tap Mobile data network/Cellular data network.
Enter the following settings into the onscreen form, without changing any other settings;
Mobile/Cellular Data:
APN - internet (PAYG - pp.vodafone.co.uk)
Username - web (PAYG - wap)
Password - web (PAYG - wap)
Visual Voicemail:
MMS:
APN - internet (PAYG - pp.vodafone.co.uk)
Username - web (PAYG - wap)
Password - web (PAYG - wap)
MMSC - http://mms.vodafone.co.uk/servlets/mms
MMS Proxy - 212.183.137.12:8799
MMS Max Message Size - 307200
(As a check, the image below shows blue text in the fields you should have completed)
Tap the left arrow at the top three times
Press the home button
On the status bar at the top of the screen, next to the name of your mobile network, you should now see a data connection indicator 4G, 3G, E or GPRS. This means the data connection is live and working."

 

 

 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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18 REPLIES 18
Karena15
4: Newbie

Forgot to mention we are having network problems vodafone are aware and when her iphone 5 was working it did connect to 3G when not in our local area

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BandOfBrothers
17: Community Champion

Hi,

 

 

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

 

Settings -> General-> Reset -> Reset Network Settings.

 

Does it pick up 3G when out of your local mast area which I note you say is experiencing issues ?

 

Is 3G turned on in the Settings.

 

Does the phone still work ok on the Internet ?

 

Try texting WEB to 40127 for the APN Settings. 

 

A person can also manually key these in. 

 

Apn Settings from the GeekSquad Page and pay particular attention to the exact settings for Payg and Pay Monthly. 

 

"Tap Settings.
In the first section tap Mobile/Cellular.
Tap Mobile data network/Cellular data network.
Enter the following settings into the onscreen form, without changing any other settings;
Mobile/Cellular Data:
APN - internet (PAYG - pp.vodafone.co.uk)
Username - web (PAYG - wap)
Password - web (PAYG - wap)
Visual Voicemail:
MMS:
APN - internet (PAYG - pp.vodafone.co.uk)
Username - web (PAYG - wap)
Password - web (PAYG - wap)
MMSC - http://mms.vodafone.co.uk/servlets/mms
MMS Proxy - 212.183.137.12:8799
MMS Max Message Size - 307200
(As a check, the image below shows blue text in the fields you should have completed)
Tap the left arrow at the top three times
Press the home button
On the status bar at the top of the screen, next to the name of your mobile network, you should now see a data connection indicator 4G, 3G, E or GPRS. This means the data connection is live and working."

 

 

 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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BandOfBrothers
17: Community Champion

My apologies I forgot to add. 

 

You mention it's working slowly. 

 

Is that in regards to it generally or how it works on the Internet ?

 

If so what iOS Firmware is it on. 

 

Try looking to deleting ->

 

iMessages / Sms / Rarely used Apps / Videos / Old Notes in the Notes App / Reminders / Calendar Entries / emails. / Pictures (I use DropBox to store pictures and other data so it does not take up my iPhones memory) /Reduce the amount of Music / Create a Back up to iTunes and or iCloud and restore it via iTunes to help reset it's iOS ,and this could help reduce the 'Other' section. This will push the iPhone to the Newest iOS update which is 9.1. (Newer iOS on older iPhones has been suggested that it can slow down older iPhones as they struggle to run some of the newer features. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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Karena15
4: Newbie

Thank you will give it a go :Smiling:

 

it it doesn't pick up anywhere at the mo

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Karena15
4: Newbie

Forgot to add although it is a payg phone

 

the sim  is pay monthly

 

does that make a difference?

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BandOfBrothers
17: Community Champion

You're Welcome. 

 

May I ask ->

 

As the iPhone 5 takes a Nano sized Sim Card and the iPhone 4 takes a Micro Sized SIM card which process have you used to get round that ?

 

Also another troubleshooting tip is Can you try your Sim Card in another phone as a process of elimination to rule out the phone or sim card that may be at fault. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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BandOfBrothers
17: Community Champion

@Karena15 wrote:

Forgot to add although it is a payg phone

 

the sim  is pay monthly

 

does that make a difference?


 

No ,that will have No bearing on the issue your having as long as the APN have reset. 

 

See my first reply on APN Settings and the Payg and pay monthly specific  settings. 

 

 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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AnnS
17: Community Champion

@Karena15

 

If you text web to 40127, you will find this is the quickest and easiest way to get the settings for pay monthly.

 

Alternatively, just connect to itunes, and this will download the correct settings direct to your phone.

 

Please click on the nano rep link on the right of the thread where you will be able to find all the information.

 

If you are still having problems, complete the information on the link below and copy and paste the results back on the thread for one of the Team of investigate your network issues.

 

Network Issues

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Karena15
4: Newbie

A sim converter to make it into a micro, can take the nan out of it when she gets a newer phone 

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BandOfBrothers
17: Community Champion

@Karena15 wrote:

A sim converter to make it into a micro, can take the nan out of it when she gets a newer phone 


I thought so. One good workaround to use. 

Please do ensure the nano sim is seated in the Sim Card Adapter snugly and also seated well in the phones Sim Card Tray. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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Karena15
4: Newbie

Will do

 

just wanted to say thanks to everyone that replies, it makes the lack of techie knowledge easier :Smiling:

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BandOfBrothers
17: Community Champion

You're very Welcome.

 

Thats what we are all here for.

 

😎 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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Karena15
4: Newbie

Hi again

 

after successfully following advice from here we managed to connect iphone 4 to 3G, however it has now dropped out again , we are having ongoing signal probs but it was working outside our immediate area.

 

do we have to reconnect again by following earlier advice

 

thanks 

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BandOfBrothers
17: Community Champion

Are you showing any internet data symbol in your phones status bar @Karena15 ? 

 

 

Try turning airplane mode On and Off to reset connection. 

 

Your phone will automatically search out the strongest available signal at that time where you are. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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Karena15
4: Newbie

Ah ok will try that, it's daughters phone so will ask later, if not shall we try the text web message again

 

thank you 

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BandOfBrothers
17: Community Champion

Once the Apn's are installed and set you shouldn't need to do anything else. 

 

The iPhone will latch onto what's available in the area your in. 

 

Other options to consider are -> Depending on the age of the iPhone it's possible its failing or the SIM card is. 

 

 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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Karena15
4: Newbie

It could be the phone as it is iphone4 bought not long after they first came out, it is being used now as back up phone :Smiling:

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BandOfBrothers
17: Community Champion

A Great phone.

 

I remember when I bought one shortly after release. 

 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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