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iPhone 4S bought from Carphone Warehouse - need to unlock

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2: Seeker

Hi

 

I have an iPhone 4S that I brought from Carphone Warehouse that I need to unlock from Vodafone. It was being used by my wife.  I have an IMEI number, proof of purchase from Carphone Warehouse (showing the IMEI) and the SIM number.

 

How do I go about getting it unlocked.  The IMEI wont be registered against my wifes account as it was a replacement phone we brought when her original stopped working.

 

I have gone through the process of using the unlocking form but received the message back that the details dont match which I assume is because its a replacement phone.  

 

Both of us have been Vodafone customers for a number of years.

 

Thanks

 

Paul

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Community Champion (Retired)

You need to ask CPW to update Vodafone with the IMEI of your phone so that it appears in your account.

 

This from the Vodafone unlocking procedure:

 We’re only able to request handset unlocks for phones that have been sold by Vodafone UK or if we've received the new IMEI details from the third party.

 
 
 
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Community Champion (Retired)

You need to ask CPW to update Vodafone with the IMEI of your phone so that it appears in your account.

 

This from the Vodafone unlocking procedure:

 We’re only able to request handset unlocks for phones that have been sold by Vodafone UK or if we've received the new IMEI details from the third party.

 
 
 
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