iPhone 5s not connecting to sure signal box

[Carterdan]

Hi I have been upgraded to a I phone 5s 3 weeks ago have tired everything possible to get it to connect to shore signal box and will not work. Have tired to contact Vodafone by phone and as usual have got no where. If I can not get this resolved this week I am cancelling all contract with vodaphone as by business is failing over this matter. Any help would be much appreciated. Sure signal serial number 40120239401

[BandOfBrothers]

Have you tried de registering and re registering your number. 

Sure Signal FAQs

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/NEW-location-for-the-Vodafone-Sure-Signal-manage...

I understand your upset but this does not warrant you cancelling your contract without a cancellation fee.

The Early Termination Fee is the total amount of line rental outstanding for the remainder of the contract, without VAT, and less a 2% rebate.

This figure will be calculated on the price prior to any discounts.

Try using Live Chat from a computer or perservere with customer services via telephone if the above links do not help. 

Try resetting your iPhone. 

On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

or try

Settings -> General-> Reset -> Reset Network Settings.

[Mark]

@Carterdan

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks.