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18-09-2014 01:51 PM
I ordered an iPhone 6+ 128GB in every colour at 8:01:01 BST (I checked this against the FOCS 1 atomic clock in Switzerland at the time of ordering) having spent the entire night awake incase I overslept and was unable to call 191 on time that morning. In addition to this, I was also camped outside the Vodafone call centre HQ in case I was unable to get through on 191 (and I also ensured I had my 3G enabled laptop with me so that I could order online in case I was denied access to the building). I then repeated the above in respect of the 16GB models and 64GB models in every colour, meaning that I am expecting to receive nine handsets this Friday 19th.
I have been calling 191 and speaking with the customer services team through Live chat every 6 minutes since 10am on Monday trying to find out the status of my order - and I am being told different things each time.
To make matters worse, the tracker (which I have set up a live feed of and is being projected onto the bedroom wall at home and in my office) still has my order down somewhere between stage 2 and stage 3.
I need to know when the phones will be delievered to my home. Not only have I taken the day off work (I wasn't bright enough to think of getting the phones ordered to my work address), but it is also because I have sold my home in order to finance the purchase of the iPhones (I do not mind downgrading my house so long as I get a phone with a 5.5 inch screen) and I am hoping to exchange later on Friday afternoon. I simply cannot afford for the iPhones to be delivered late.
Additionally, I have spent the last ten days imagining what life would be like with an iPhone 6 + and I think that my world would be absolutely shattered if I had to spend this weekend with my current handset, which is JUST an iPhone 5s. Although my current iPhone 5s is in fact running the same iOS8 as the phones I have ordered and makes calls/texts etc in the same way, it is absolutely essential that I have the 6+ handsets on Friday because I was hoping to take a photo of my dinner on Friday evening. Without the image stabilisation that the 6+ offers, I will be unable to take any such photo to the requisite quality (particularly if I am shaking with rage that my iPhone 6+s have not been delivered).
I appreciate that supply ultimately comes down to the manufacturers rather than the networks (who simply supply whatever handsets they receive) and I also appreciate the magnitude of the logistics involved in delivering tens of thousands of handsets on the same day. That being said, I have been a loyal Vodafone customer for several dozens of months (almost 24 to be precise) and I will gladly take my custom elsewhere if I do not get an update on my specific deliveries shortly and/or receive my handsets on Friday. [/satire]
18-09-2014 02:20 PM
18-09-2014 02:34 PM
I signed up - just to post about how funny that was!!!
Amazing! :smileylol::smileylol::smileylol:
18-09-2014 02:56 PM - edited 18-09-2014 02:57 PM
In all seriousness, I actually popped down the the Regent St apple store in Sept 2012 at about 3am to get my hands on an iPhone 5 quite early. Never again. Being lined up with hundreds/thousands of people whose discourse will not a million miles from the above parody was pretty bad. (As well as there clearly being paid gang-workers buying as many handsets as they could for immediate resale).
Although I've pre-ordered my phone this year and obviously want it to arrive on the day (who wouldn't), these product launches really do seem to bring out the fanatic/unbalanced elements in a lot of consumers. Not so much a case of me, me, me; rather i, i, i...
PS still on stage 2 and crying at my desk.
18-09-2014 03:01 PM
I'm going to go to Regent Street soon to look at the queue and laugh at them.
18-09-2014 03:11 PM
To be fair on them, by queuing up they don't need to wait around at home for delivery or pester customer care every hour! That being said, I decided on balance that days of inconvenience and the risk of delivery being late far outweights being a muppet in that queue. At a certain time, the queue starts to build up in Hanover Square and snakes round on itself in the garden there. What I found most depressing was seeing mothers turn up with their prams at about 4am to join the end of the queue.
18-09-2014 04:01 PM
it's one of those jokes that's not a joke at all.
The thing is that all of the supply/demand issues cannot be avoided-true enough. However, the shocking communication is easily avoidable. Don't tell lies to people. Simple.
18-09-2014 04:19 PM
Brilliant post' Admiral' :smileyvery-happy: