iPhone X no 4G

[ph_cfc]

New PAYG sim. 4G not working, 3G works fine. Settings are correct, no issues in area, old Vodafone payg sim worked fine. Chat support escalated it to a tech a week ago and I’m still waiting for a reply. Anybody here got any actual help? 

[BandOfBrothers]

Hi @ph_cfc

As a process of elimination can you insert your sim card in another phone and see if 4G is attained? 

Last time I looked at an iPhone's settings there is a preference setting to choose 4G etc. Have you checked there. 

Can you try another Vodafone Sim card In the phone ?

If it is at Account level then its going to be a case of waiting until they possibly reset your account. 

[Gemma]

@ph_cfc - I’m sorry you’ve not had an update from when it was escalated. If you’ve followed the advice from @BandOfBrothers and 4G still isn’t working, then we can check your account.

So that we can take a look, please send us your details by following the steps in this private message.