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Being redirected to the vodafone site map

Hiigara
2: Seeker
2: Seeker

When I try to go on virtually any website I keep being redirected to the vodafone site map website or getting a message saying my connection is not private but it works fine when I run it through Wi-Fi. I've been through the vodafone live chat three times to try and get the issue sorted but it always continues to do the same thing no matter what the agents do. 

3 REPLIES 3

redpages
17: Community Champion
17: Community Champion

What phone / browser are you using?

Have you tried clearing cache and cookies?

Vodafone customer since 2004. Attempting to help where I can on the Community

AnnS
17: Community Champion
17: Community Champion

Hi @Hiigara

 

Customer Services should have removed content control for you.  Please see the link below, for information on how to remove content control.

 

How do I switch off content control on my mobile device?

Gemma
Community Manager
Community Manager

@Hiigara - I’m sorry you’ve had to contact us several times and that you’re still unable to access the internet.

We can take a closer look at your account and make sure everything’s as it should be.

Please follow the steps in this private message with how to send us your details.