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iPhone messaging problem

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Coffee
4: Newbie

‎21-11-2015 03:41 PM

My mum has a Nokia and changed her phone number today. My family have I phones. When we try to txt her, our messages are now sending as an i message. This never happened before her number changed. My husband has tried resetting his phone. No joy.  Can anybody help me?? 

 

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jeffkinn
17: Community Champion
17: Community Champion
In response to Coffee

‎21-11-2015 04:57 PM

The number won't be brand new. It will be a recycled number and obviously the last user was an iPhone user and didn't de-register the number from iMessage.

 

You won't be able to do anything about that. All you can do is speak to EE and they'll have to fix it or issue you with a new number.

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kids
Community Champion (Retired)
Community Champion (Retired)
In response to Coffee

‎25-11-2015 07:10 PM

Good to hear that you got it all sorted out :smileyhappy:

Helping the street kids of Thailand

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Coffee
4: Newbie

‎25-11-2015 07:11 PM

Hello. Thank you, e e have de registered this recycled iPhone number. Thanks for your help