iPhones not connecting to V3 Sure Signal

[mkelly21]

Hi,

We have been using the Vodafone SS for over a year with no issues. In the last couple of weeks our iPhones have been unable to connect. What I mean by this is that if we go out of the house and come back in they won’t connect to the SS.

From my iPhone - I tried a couple of times to connect to another mobile provider (EE) whch failed and then connect back to Vodafone, this forced connection to the SS but it only worked for a short time.

Today I de-registered and turned off the SS for a couple of hours, I have re-registered it and reconnected to the internet and it’s not allowing any iPhones to connect. Both phone numbers have been re-added to the online portal.

I have performed the various tests and all look ok, I know the SS is connecting ok so this must be a separate issue- would appreciate if Vodafone could take a peek.

SS serial number is 40132755162 showing as active in the Vodafone SS portal.

Thanks

Mark Kelly

[jeffkinn]

I'll check my son's 6 and see if his is on the latest version of iOS

[t0pc4t]

I don't think it is related to the model of iphone, rather iOS 9.3.2 as I do not have a 6 (my wife does), I have a 5s.

Both of these were working correctly until the iOS update

[jonsrichardson]

I agree.

All evidence here seems to point to some relationship with the IOS update ... the timing of the lost connections being reported here is fairly strong evidence.

Vodafone... please take note and give us a suggested solution which works... the two support sessions I have had so far have produced no solution.

[gsmsecure]

I don't think they have one!!

It's ridiculous that the only way I can use the 5 bars the SureSignal upstairs against the 1 bar (that cannot hold a conversation without dropping out is to manually force the phone to 3g only.

What a waste of power and Internet bandwidth having a device plugged in that is not used which was the original intention.

Why have vodafone not gone to phone manufacturers and explain that the most important thing is not to connect to a low grade 4g signal rather than an excellent 3g where ability to make calls and send sms is more important.

I am sick of switching to 3g at home and back to 4g when out as this is the only way to get workable signal.

[sidpr]

Hello everyone

I also have this problem of no 3G signal to the phones, which as you say started in the last couple of weeks around the time I installed the latest iphone upgrade. We have two i-phones on our SS v3, a 5S and a 5c which have been happily conected for over a year. Vodafone support have reset the box and reinstalled out numbers but to no avail. 

[Rahim]

Hello everyone, 

If you're still experiencing the connectivity issue with your iPhone and Sure Signal devices, please perform a factory reset as follows: 

Hold the reset button for 10 seconds to restore factory settings. This won’t affect the registered information on your online account, like numbers, location, etc. This can take between 20 minutes to 6 hours to complete.

• Holding the reset for more than 15 seconds will switch off the device.
• You’ll know the Sure Signal is working when the first light is solid red, the second and third solid white. The fourth light will be solid white when the Sure Signal is in use.

After a short amount of time, please perform a network reset via Settings > General > Reset > Reset Network Settings.