iPhones not connecting to new Sure Signal

[Nick_F]

Hi,

There are three iPhone 6 phones in my household.  One is the "owner" number on the Sure Signal and it works OK with a full five spot signal.  The other two regularly have no service or occasionally one or two spots.  The three iPhones are identical.

The Red light is on and the first and second white lights are on.  NOT flashing.

Speedtest reports 36Mbps download and 9MBps upload
My external IP address is 217.43.94.15

My Sure Signal serial number is 42172972475

The output from tracert is below:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 9 ms 10 ms 31.55.187.176
5 8 ms 8 ms 8 ms 195.99.127.28
6 10 ms 10 ms 10 ms peer6-hu0-6-0-6.telehouse.ukcore.bt.net [195.99.127.3]
7 10 ms 13 ms 10 ms t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.240]
8 10 ms 10 ms 10 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[John]

@Nick_F So we can take a look into what's happening, I've sent you a private message with details on how to get in touch.

[Nick_F]

Thanks John, I've sent the information.

[Gemma]

@Nick_F - Thanks for sending us your details.

I understand we’ve now been in touch with you.

If you need any further help, please reply to it.