iS IT IMMPOSSIBLE TO GET A ss RETURNED

[magicman02]

I have been on the phone for 90 minutes trying to arrange the return of the SS device which wont work. I bought online from Vodafone and i ring up and as its not linked to my account they cannot help. I bought online from VF and have all paperwork etc. I am stuck and going round in circels please help

[BandOfBrothers]

Hi

The usual course of action is Vodafone send out a returns bag. 

If this was my situation I'd persevere with Customer service to either send a bag or authorise a return via Dpd or even though not usually possible back to a store. 

Information in this link>

https://support.vodafone.co.uk/Joining-and-Upgrading/Delivery-and-returns/38904934/How-do-I-return-a...

[Mark]

Hi @magicman02

If you've not been able to get your Sure Signal device returned using the information @BandOfBrothers provided, please contact us via the link provided in the Private message I've sent you.

Thanks,

Mark

[gsmsecure]

Send a letter claiming your refund and if they still refuse, start small claims under the 'expected quality of goods' plus any costs incurred.

[gsmsecure]

Oh.. and if you purchased on a credit card..

Charge it back...