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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74280 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229949 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204349 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Transfer of Sure Signal Box to another user

I was a Vodafone customer until a few months ago when I received a business phone.  I now have no need of the box and twofold like to give it to my Nephew.  Apart from my telecom bile number I have all the details of my Vodaphone account.  How can I ...

mj2mw by 2: Seeker
  • 12522 Views
  • 1 replies
  • 0 thanks

SS not working - sequence of lights keeps repeating after reset

HelloMy SS is )  1working.   Here is the information I can provide and hopefully you can help. SS was stuck with just main light on.I tried a resetThen tried the hard reset, however, after reinserting power lead, still howing reset button all the igh...

alireeve by 2: Seeker
  • 14593 Views
  • 10 replies
  • 0 thanks

1st generation suresignal

Hi all, i'm looking at getting another VSS but don't want to shell out £50.  is it reasonable to buy a 1st gen suresignal from eBay? Is there any difference? Do they work as well? My next question is about how I will be using the VSS. It's going to b...

Resync required

Hello please perform a full resync on the following VSS: serial number: 40111074692 Many thanksMichael Brooks

Unable to manage suresignal

Hope you can offer some advice. i have no longer got the mobile number with which my original account was created and cannot access my suresignal control. is it possible to have it reset (s/n 21196847327) so that I can re-register. J Peter Robinson

JPeter by 2: Seeker
  • 13042 Views
  • 5 replies
  • 0 thanks

Resolved! New I phone 5 upgrade sure signal problem

Hi,live just upgraded. You have de activated my old sim and so I'm without a phone as the signal box isn't registering my new one! I have de registered and registered, switched on and off, waited and still nothing. Please help! I live in a very rural...

De-register Sure Signal

Hi Same problem as other previous posts. I need to de-register my Sure Signal but as my account is closed I can't access the de-registeering process. Help, please!

gronny by 2: Seeker
  • 11790 Views
  • 1 replies
  • 0 thanks

Cannot update SureSignal

Hi, I've moved house recently and have been inundated with messages to update the address on my SureSignal, but each time I make then try to save the changes, I keep getting a message that there has been a problem and the changes cannot be made at th...

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