internet issues with 13 month old phone that never had an issue until 4 weeks ago

[colin39]

4g signal over 3 bars no Internet connection was all ok 4 weeks ago then lost connection spoke to vodafone customer services they did all sorts of checks. i did a full phone reset nothing worked went back to vf cust services they said the issue was there end and it would be sorted in 24 hours and by magic it was. Im now 4 weeks down the line and its done it again, and im getting kinda hacked off, if im at work i use my phone as satnav, no connection = lost engineer and cheesed off engineer Vf customer services absolutely no help and DONT SPEEK THE LINGO!! i became a vf customer 4/5 years ago and an english xall center won me over from 3 but lately its been just as bad Somebody help, ive checked all my mms and apn's manually. Ive reset the phone and vf have also re-sent me settings what more van i do Colin I live on canvey island in the Y-uk a place no more exciting than a disappointing poo

[colin39]

Day 5 in the big brother house, and appears to be working, all came back on about 15.30 so fingers crossed itll stay workin.

Looks like the sim was the problem after all. However a 4week old sim failing still not sure,  but it works so who cares.

[Retired-LouiseE]

Hello @colin39

I'm thrilled and relieved to hear the problem is resolved. Thank you for letting us know here on the forum

All the best, 

Louise