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dane_hill · ‎26-06-2012

i have a problem with my galaxy s3, went into store yesterday to get new micro sim activated with my old number but still hasn't been swapped over, its been almost 24 hours when i was told it would take between 20 minutes and 2 hours,

please help..

1daniel · ‎26-06-2012

I would suggest going into a vodafone store to do this again just in case. There is one thing I would personally try before that if you have this option - If you are able to use your old phone with the old sim card dial 191 and follow the options there to speak to someone to get it sorted.

Other people might advise you to call an 0870 from a landline. I found I was waiting listening to music and getting nowhere doing that which is why I advise going to the most convenient vodafone store if you cannot do the other suggestion.

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Retired-Matt_B · ‎14-08-2014

Hi JohnBerwick,

We can't discuss account details on the eForum.

If you'd like to know, email us and we'll have a look at why it took so long.

Thanks,

Matt B

JohnBerwick · ‎15-08-2014

as a customer shouldnt you be offering me that information without me having to ask for it ?

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micro sim not activating with my old number