my 3 year old Sure signal has stopped working.

[esteve]

I have followed all the instructions for resetting the box and waited many hours - it is still not working. the details of my connections are as follows

http://www.speedtest.net/result/3416903662.png

http://www.pingtest.net/result/95555621.png

86.130.216.135

My serial number is 21227833080.

Looking at similar posts a firmware push? may reslove.

please help!

rgds 

Steve

[Retired-Wayne]

Hi esteve,

I’ll request this to be pushed through for you now. Please don’t turn off or unplug your Sure Signal for at least the next 24 hours.

Thanks

Wayne

[esteve]

Thanks Wayne 

it now has vaaeious lights but sometimes all of them go off!

will wait 24 hours.