Awful experience
Stupid me to switch but as a new customer the level of support and lack of joined up thinking is truly staggering by this provider
Through the Vodafone website , I put in my existing land line and address, advised me I could fibre broadband , I selected alongside the land line. Vodafone took he order on the 24th February and send me email to say Activation had been booked for 12 march. Router eventually arrived and advised to plug in for the 12 march, I also received email from my existing provider to say the land line and broadband they provided would cease on the 12th March. By evening of the 12th March no broadband and no phone line either, I called Vodafone and they say up to midnight, I was not convinced by the chap I was speaking to and pointed out that effectively I had been cut off and left with no service for either phone or broadband. He checked my account and said not to worry would be done by midnight. Next morning 13th march and surprise surprise nothing, called Vodafone again and woman said records showed work had been completed!. I said no it had not and if had why no email to confirm it, said would look into it, heard nothing back. Then I received a text saying broadband was now delayed. I called again and asked for complaints, guy looked and said no work was not completed and blamed the existing provider for not sending engineer to the cabinet to complete the work. I said my custom is with you now, and besides at not stage had Vodafone advised me it would be delayed until 2 phone call the day after it was supposed to have been activated, his response I can hear it is clearly important to you, so I put it as a priority, I said what does that mean, response that someone will come back to you in another 48 hours with a new date!. My response why did you no inform me until now, why did you proceed with the ceasing of the existing services if you knew there would be a delay, no answer to either. Keep focusing on someone will call you back, well guess what they have not, and now I have been without a phone line to make calls as well as no broadband. Top it all today I get a text from Vodafone to tell me my first bill is due next week and will be charging me £4.00 for evening and weekend calls !, on the land line I no longer have ……………………!
Just appalling level of service
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