my vodafone app

[moghm]

Hi,

I have been having the issue for 2 months now. Please see attached. Tried the usual, cleared cache, data, uninstalled, rebooted, etc etc. No luck. I must say that I have never come accross such poor customer service as I have done with vodafone. Spoke to managers, agents, online, phone, email, u name it. The worst ever. I have numerous issues but this one is the one that needs resolving first. Any ideas ?

[BandOfBrothers]

Hi

It seems quite a few people have been affected by similar issues connected to the app. 

Can you still use your myvodafone online ?

May I ask what phone and Os your using. 

[moghm]

I can use vodafone online as of a few days ago, but this had been locked also. I had to spend half an hour getting this unlocked. Apparently the tech guys had had my online account locked during their investigations. Shambles.

phone and OS: Nexus 5x , android 7.0, but the app issues started happening before i got 7.0 and it had been working fine on 6.1

[moghm]

In order to speed things up, here is the one of many (i think about 15???) replies I have received, incident number which has been reported. All I get is automated replies

---------- Forwarded message ----------
From:
Date: 3 Oct 2016 7:07 am
Subject: Re: Incident/Request INC000002375379 reported by you has been resolved. 14113187/Omar Abdulnaby  447817619237/My Vodafone INC000002395720 INC000002398582 [#14143119]
To:
Cc:

Hello Customer,

INC000002418507

This is in regards to your online account with Vodafone. We would like to inform you that our team is working on it and it will be resolved as soon as possible. The reference number is INC000002418507 .

Also, we will keep you updated on this. Your patience in this matter is highly appreciated.

Kind Regards,

Drumil Roy

Vodafone Customer Services.

[BandOfBrothers]

Ok. 

I understand this happened before on Marshmallow and and I have seen people say it's not working for them on nougat. 

I hope this is resolved for you asap as it sounds like it is account related and not software. 

[moghm]

confused, how will it be resolved ? its not been resolved in 2 months which is why i am posting here.....

[brutos08]

It seems that be a android 7 issue as i was an early adopter of Android 7 on my nexus 6p issue appears appeared from the developer preview and has been there ever since so roughly 6 months i won't hold out any hopes of it being fixed anytime soon

[moghm]

Thanks, atleast a straight answer. So is this forum any good for vodafone to pick my issue up or am i wasting my time ? I have tried everything else

[Retired-Viki_R]

Hi @moghm

I will send you a PM for help with this.

Viki

[moghm]

viki_r done. I trust if you need the screenshot you will get it from this post as their is no ability to post in the pm ?Also, I have posted on here the things I have tried so I hope we do not go back to the beginining ?