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network/sim card

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shaf786
1: Seeker

‎26-02-2015 10:17 PM - last edited on ‎02-03-2015 09:06 AM by Moderator (Retired)

Hi guys. yesterday I received a new phone the Samsung galaxy s5 as well as a new sim. Vodafone have turned off my old sim and they activated my new sim and it worked for a short while, for example, I could make phone calls. Thereafter, after a little while I could not make phone calls nor could I receive them. Also I lost reception as well. What do I do? What will happen? Please help.
Thanks.

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hrym
17: Community Champion
17: Community Champion

‎27-02-2015 11:27 AM

I suspect you need a new SIM.   If you can, the easiest thing would be to drop into a Vodafone shop as they can supply one (ask the to activate it as well).   They can also take a look at the phone and make sure there aren't any problems with it.

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hrym
17: Community Champion
17: Community Champion

‎27-02-2015 11:27 AM

I suspect you need a new SIM.   If you can, the easiest thing would be to drop into a Vodafone shop as they can supply one (ask the to activate it as well).   They can also take a look at the phone and make sure there aren't any problems with it.