no signal

[weemitch]

hi, i recived the iphone 6 on the 14th may but waited till the 17th may to go into the vodafone store in edinburgh to change from my iphone 4s to the new iphone 6 .The problem started to happen about 5 days later when the phone shows no signal i waited for about 5 minutes but nothing happen ,i switch the phone off and then on and i got  signal with 4g ,this happens about 4-5 times a day ,i contact you on the 27th may and you was going to get the returns dept to phone me next day but nobody phoned .ithen phoned on the 29th and you said to have fix the sim card ,but it happen again after 2 hours ,i then took into the vodafone shop and changed sim card ,but it still go off,i try again in your shop today to get it replaced but then say it is out off warranty,as i reported the fault within your 14days it should be change ,i have been a customer for 20 years and this is the first problem i had .can you help last time i was on the phone for 35 minutes,the only way you what to help is to get it repair

PLEASE REPLACE THE PHONE 

[BandOfBrothers]

Hi weemitch and Welcome to the eForum.


I understand your frustration with your iPhone.

On the iPhone hold down the Power & Home button together until  Logo shows then release both & the iPhone will reset. This may help.

Other options are :

Settings -> General -> Reset -> Reset Network Settings.

Ensure no carrier settings are waiting to be updated.  help link https://support.apple.com/en-gb/HT201270

Also try a restore via iTunes (after creating a back up to iTunes and or iCloud.)

Please check the masts in and around your current location via https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm Please use the Zoom Out function on the map to check surrounding areas for any known issues.

If this is happening everywhere please look at http://forum.vodafone.co.uk/t5/Network-queries/Network-issues-initial-checks-and-template/td-p/18566... and use the template to report your findings back on the eForum for the Tech Team to look at.

Try ure Sim in another phone as elimination 2 rule out the phone or sim that may be at fault.

If your sim does not work correctly in another phone then it's either your sim still at fault, mast problems or mast congestion, fringe coverage or a not spot issue.

If your sim works fine in another phone then you have a few options.

If a person is over the 14 days cooling off period Vodafone would send away the phone to a repair centre. They wouldn't issue a new iPhone at this stage.

If you have a local  Store then book an appointment via https://www.apple.com/uk/retail/geniusbar/ and they will run a diagnostic on it while you wait and if it's a fault that cannot be remedied in house they typically swap it out for you straightaway even if you didn't source it from them.

Please create a Back up to iCloud or iTunes incase they do swap it out so you have a fresh backup copy to upload into your replacement iPhone.

I wish you well with this.