please can you resync

[Bosworth1]

please cna you resync my Sure signal, i lost my home hub connection yesterday and since then I cannot reset my sure signal box.

SN 21230510063

many thanks

[Bosworth1]

Have spoken to BT, and my download speed had dropped dramatically to 2.34 from the 6.95 I was experiencing normally, as they had clearly done some work at the exchange.

THey have now reset my download speed and I now am getting 7.05 download, and an upload of .36.

I can only get the top two lights on my VSS. I have tried to reset a couple of times, and its not working. Before I take it to a neighbour ( who has the same broadband provider as we dont have a choice in this area) could you do another resync and let me know if the VSS has communicated with your server at all in the past 48 hours

THanks

[Bosworth1]

The VSS now keeps showing only the power light, on the front. and the internet flashing lght on the side. Please cna you do a resync as I will have to take it to another friends who has a different ISP. And thats a pain so I would like to try a resync first, and to know when it last connected with BT. My downloads speed is steady now at 7 and my uploads steady at .36

[Retired-Dave]

Hi Bosworth1,

I've resynched this now for you, so give the Sure Signal a reset.

Dave

[Bosworth1]

thanks I will do

[Bosworth1]

i have been affected by the nationwide SS issues, and my VSS has only had a power on light up until today, I did a factory reset, and it flicked quickly through the lights, and then nothing. I have checked with BT, all ports are open, my sownload speeis is as it was, as is upload and BT with home hub 3 worked perfectly until 1st weekend in Nov, then I needed a resync from yourselves. THat worked perfectly until last weekend. THen despite resyncing nothing has happened and the factory reset seems to do absolutely nothing. I have not got chance to try it at anyone elses place but I am convinced there is nothing wrong with the ISP, but there is something worng with the information coming down the line from Vodafone. SOme one from tech help told me last week that BT HH3 has known connectivity issues with VSS1 but very strange how I had no issues whatsoever for 10 months.

I will be getting BT infinity soon, and my contract with vodafone is up for renewal this week, I am seriously considering ditching Vodafone all together unless someone can give me a definitive answer............ Is my VSS1 damaged........... if so ( and I know it is out of warranty) which is the optimum combination from BT infinity and VSS?

[Retired-Kay]

Hi Bosworth1, 

Can you let me know your Sure Signal serial number? 

Kay

[Bosworth1]

SN 21230510063

[Retired-Andy]

Hi Bosworth1,

Thanks for confirming your serial number.

I’ve arranged for the latest version of firmware to be sent out to your device.

This process can take up to 24 hours to go through so during that time, don’t reset or unplug the unit.

Let me know you go on.

Cheers,

Andrew

[Bosworth1]

ah, I did a reset at 9.30am, will that have caused an issue, i have only just got this message

[Retired-Dave]

Hi Bosworth1,

It doesn't look like it got in the way. The system shows you're running the new firmware now.

I can see your Sure Signal connected at 3.22 this morning. Is it working now?

Dave