ss not working after power cut

[MacShemp]

Hi I'm getting the following lights - left to right

red flashing, off, solid orange, solid orange.

My serial number is 42152157956

Can you see my SS connected after 9/10

Thanks

My tracert is:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms Gargoyle.lan [192.168.1.1]
2 90 ms 8 ms 7 ms host81-148-32-1.in-addr.btopenworld.com [81.148.32.1]
3 123 ms 8 ms 8 ms 213.120.178.141
4 8 ms 8 ms 8 ms 213.120.177.98
5 48 ms 9 ms 8 ms 217.41.168.75
6 9 ms 8 ms 9 ms 217.41.168.107
7 10 ms 8 ms 8 ms 109.159.249.68
8 8 ms 9 ms 8 ms core4-te0-19-0-18.faraday.ukcore.bt.net [109.159.249.25]
9 108 ms 10 ms 11 ms peer1-xe1-0-1.faraday.ukcore.bt.net [213.121.193.197]
10 9 ms 125 ms 9 ms 166-49-211-230.eu.bt.net [166.49.211.230]
11 108 ms 9 ms 9 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[MacShemp]

Resolved my router's mtu was not set to 1500

[Rahim]

@MacShemp Great to hear your issue has been resolved! 

Thanks for letting us know

[gsmsecure]

Its "great to hear is issue was resolved" but why was this not suggested as something to check from the outset?

I see many posts on this issue and I am not aware of one reply from Vodafone Tech to first check MTU. What's the point in suggesting port forwarding and other tests are done when it will never work unless the connection supports 1500 MTU?

I informed Vodafone there is an issue with MTU over 3 years ago and I was assured it would be fixed before Fibre Broadband became the default connection for new and upgraded installations.

Maybe if this was in the troubleshooter, it would be less frustrating for others in wasting their time on router settings many do not understand.

I gather Vodafone prefer to blame the ISP than fix the issue while at the same time, increasing the packet size to 1500 MTU also degrades the speed of the Internet connection itself by doing so.