sure signal 3 not working

[JM68]

I have had the most frustrating morning. My Sure Signal 3 is not working. I have one solid red light and on a on/off white fading globe with arrow round it. No other lights. I spoke with Tech support and they told me I needed to check port settings with BT to make sure my hub was configured properly. I have had both hub and sure signal working fine for last 2 months together so confused as to why this should suddenly happen. Has anyone else had this problem? I have spoken to BT who said that all port settings match up this took 30 mins plus the 2-3 hours I have spent in various conversations with Vodafone people. One of whom was extremely unhelpful and rude ( I will be complaining formally about this person). I rely on my for my business (self employed) on people being able to call my mobile. Today this has not happened as I have no signal. My sure signal is still not working. Instead of spending money on advertising and sponsorship maybe focusing more on individual customers would be a better starting point.

[Retired-James]

Hi JM68

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James