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Solution

sure signal may need

aliroom
2: Seeker
2: Seeker

‎08-07-2013 09:20 PM

 i have no "phone   light"  lit  on my sure  signal

both lights  had been  flashing for  a  while  the  signal  strength  and   phone

only the  signal  strength   light  is  constant   along with  the  power  light now

i  reset  it  and  held resset  button  till  lights  came  back  on switching  off  power  cable  and  re  inserTting  it    etc  per  instructions

serial  number  is 40123533388

regards

a  room

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2 REPLIES 2

Retired-Matt_Vo
Moderator (Retired)
Moderator (Retired)

‎09-07-2013 12:48 PM

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

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Retired-Andy
Moderator (Retired)
Moderator (Retired)

‎10-07-2013 08:24 AM - edited ‎12-07-2013 11:06 AM

Hi aliroom,

 

If both the system (signal) light and phone light were flashing at the same time, your Sure Signal was being configured at the time. This process can take up to 6 hours to complete.

 

If you’re now just seeing a steady system light and power light, it means your unit is ready for use.

 

To make sure your Sure Signal is as up to date as possible, I’ve just performed a resync for you.

 

To make sure the resync completes, can you perform a factory reset:-

 

  • Hold down the reset button until all the lights show/flash (about 30 seconds)
  • Keeping the reset button held down, remove then re-insert the power lead
  • Once all the lights display, release the reset button
  • The Sure Signal will come online in about an hour

 

Let me know how you go on.

 

Thanks

 

Andrew

 

 

If you have the time, would you be able to complete a short feedback survey for me? You can find it here and it’ll go to ensuring I’m offering the best service I can.

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