sure signal not connecting

[b00zehound]

I noticed a couple of days ago our phones had stopped connecting to sure signal.

On checking the suresignal V3 it has the two icons in amber and the status light flashing red.

I have reset my router (BT Hub 5) and also reset the sure signal by pressing the reset button for 10 seconds. After a few seconds flasing the white "connection" light it reverts back to the 2 x amber lights and a flashing status light.

I have also left if overnight with no change

[mdhaynes]

It  is the same for me with the same combination of hardware. No help from either vodafone or BT. 

Frustrating +++

Mark

[mdhaynes]

Given up to be honest.

Vodafone tech support today told me that the suresignal isnt designed to work with fibre broadband and there are problems with the infinity router but that it works for most people...

Hmmm. BT have 31% of UK broadband market and majority of broadband now fibre... not sure where 'most people' live!

This has happened a number of times before (over last 18 months) and after a few days it usually just starts working again. This latest issue has just made my mind up for me that i will be leaving Vodafone when contract is up, coverage is poor and the 'selling' point of the suresignal is unreliable while the 'support' we get on the phone seem to know less about using it with BT Home Hub than us.

Mark

[b00zehound]

Just an update, the sure signal just randomly started working again this morning!!

[Jak]

Yes mine did the same, all fine now, if I'd followed the advice from Vodafone I would have wasted another £100.00 as they told me to by a new sure signal.

[NickS-001]

Ours too! Still working this evening so hopefully a permanent fix!