sure signal not working.. again

[aliroom]

hi I only have steady power light have tried to reset it
think it needs a re sync ...again grrr very unreliable

serial no
40123533388
any chance I could get the newer plug in sure dignsl heard they were more reliable
any help appreciated

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Andy]

Hi aliroom,

I’ve just resynced your Sure Signal now.

So that the resync completes, can you do a factory reset for me:-

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour

If this doesn’t work for you, we’ll need the information asked for in Matt’s post to be able to offer more help.

We wouldn’t be able to exchange your Sure Signal for the latest version but you can purchase one online.

See here for more information.

Cheers,

Andrew