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The issue you’re experiencing: Not able to send or receive texts or calls from home address, even though I have a Sure Signal box. The Sure Signal has worked previously but appears not to be now. I have tried reset. When I try to text I get the message: ‘No network signal. No signal found for mobile networks’
What light sequence you're seeing: Sure Signal 3: solid red light, two solid white lights
Your speed test results from here. http://www.speedtest.net/my-result/5617845250
Ping 16ms. Download 2.67 Mbps Upload 0.38 Mbps
Your external IP address from here. 91.125.244.230
Your Sure Signal serial number: 4215638319
The results of a traceroute.
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\Users\Lucy>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 2 ms 2 ms 7 ms dsldevice.lan [192.168.1.254]
2 15 ms 14 ms 15 ms lo0-central10.ptn-ag01.plus.net [195.166.128.190]
3 16 ms 15 ms 16 ms link-b-central10.ptn-gw02.plus.net [212.159.2.130]
4 31 ms 15 ms 17 ms xe-5-2-0.ptw-cr02.plus.net [212.159.0.106]
5 24 ms 17 ms 16 ms 195.99.126.182
6 16 ms 15 ms 25 ms 166-49-211-230.eu.bt.net [166.49.211.230]
7 18 ms 15 ms 17 ms 166-49-211-254.eu.bt.net [166.49.211.254]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
