cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure Signal not working with new handset

ruths
3: Seeker
3: Seeker

We live in poor signal area so bought a Sure Signal. My husband just bought a new -vey basic- handset. An Alcatel One Touch 20-12 G. It works fine in town or anywhere with a decent signal strength. It's not working at home. I have tried taking him off our Sure Signal then reinstating him. No difference. Is there any tweaking we need to do in Settings on the handset or what. It's his old number & sim. His previous handset never got a brilliant signal at home, but much better than this one. Any ideas? ( Don't tell him to buy a better phone. He just wants to text or ring!)

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @ruths

 

 

His Vodafone mobile number should add to the sure signal

 

Can his phone support 3G ? The specs sheets I can see at the moment don't show 3G. 

 

http://www.gsmarena.com/alcatel_2012-6931.php

  

These sure signal faqs may help. 

 

Link > How-do-I-manage-people-that-use-my-Sure-Signal.

 

If if not perhaps give customer service on 191 a call or use live chat. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.