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11-10-2017 03:02 PM
The issue you’re experiencing: I have a Vodafone sure signal box in London which used to work and had stopped working with a new router. I updated to a new sure signal device but it is still not working. I tried setting up port forwarding having given the Vodafone sure signal device a fixed ip address at 192.168.1.150
I have tried port forwarding to this address
What light sequence you're seeing:
Flashing red light, internet light flashed briefly and is now off, 2 remaining lights are fixed and orange
Your speed test results from here.
Download 10.07 Mbytes/second
Upload 0.88 Mbytes/second
Your external IP address from here.
Ip 80.168.197.64
Ipv6 ::ffff:50a8:C540
Your Sure Signal serial number:
42170346086
The results of a traceroute.
C:\Users\Melville Family>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 5 ms 4 ms 9 ms ARCHER_VR900 [192.168.1.1]
2 9 ms 9 ms * lo5-t6-bng1.router.uk.clara.net [80.168.0.6]
3 48 ms 47 ms 41 ms tengige0-0-0-3-t6-mse1.router.uk.clara.net [195.157.0.1]
4 9 ms 11 ms 10 ms xe-11-3-1.edge6.London1.Level3.net [212.113.9.105]
5 * * * Request timed out.
6 9 ms 9 ms 12 ms Vodafone-level3-200G.London1.Level3.net [4.68.72.94]
7 14 ms 10 ms 10 ms ae9-xcr1.lnt.cw.net [195.2.24.161]
8 13 ms 8 ms 11 ms ae22-xcr1.lns.cw.net [195.2.30.61]
9 * * * Request timed out.
10 * * * Request timed out.
thanks for any help you can give to me.
11-10-2017 04:31 PM
Hi
Check the routers MTU settings and that it supports VPN passthrough.
Many routers are fixed at MTU that the design of the SureSignal cannot cope with.
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)