suresignal v1 and virgin superhub 2

[citrus]

00:0e:59:19:bc:53

192.168.0.9

I have a vss v1  ... had it for ages and from time to time it has stopped working but generally managed to get it going.

This time it seems to have stopped for ages  .. just the power light 1 is on and we recently re-registered the device to get it working

Serial Number * 21224314555 Status active

Location Postcode SM2 XXX Date of registration 25/06/2015 16:37:45

Have tried a hard reset of the vss a few times but to no avail

Now we have had the device for years and never had to set up any port forwarding in the virgin router .. DO I REALLY HAVE TO ? I thought these things were idiot proof 😞

Seem to remember one vodafone tech person telling me to change the wireless channel on the router .. is that right ?

Can someone resync the device remotely and provide some help here ?

We have 3 vodafone accounts and pay  ~£100 per month and cant use the phones at home !

[BandOfBrothers]

Hi Citrus.


May I Welcome you to the eForum.

Please use http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/... and the ping tests asked for in this thread Ref Post 5 http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

I hope this resolves for you.

[citrus]

Hi

Just to confirm I went through those faq steps before

i.e

reset device  .. restart router

can confirm DHCP is  ticked on the virgin router (as per the first post)

can confirm MTU is 1500

the ping test  ... do you mean from the local pc ?

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\kris>tracert cluster4.vap.vodafone.co.uk

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.179]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     7 ms     7 ms     5 ms  croy-core-2a-xe-133-0.network.virginmedia.net [8
1.96.228.73]
  3     *        *        *     Request timed out.
  4     *        *     ^C
C:\Documents and Settings\kris>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2     9 ms     7 ms     7 ms  croy-core-2b-xe-133-0.network.virginmedia.net [8
1.96.228.85]
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    12 ms    20 ms    11 ms  nrth-bb-1b-ae0-0.network.virginmedia.net [62.254
.42.130]
  6    21 ms    12 ms    14 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
  7    15 ms    16 ms    16 ms  ldngw1.arcor-ip.net [195.66.224.209]
  8    16 ms    14 ms    14 ms  85.205.0.86
  9     *        *        *     Request timed out.
 10     *        *        *

[citrus]

Read somewhere else that I needed to add in these on my router  ... is that right >?   Port Forwarding Rules

Name  Port Range  Protocol  IP Address  Enable Delete

123	123	UDP	192.168.0.9
50	50	UDP	192.168.0.9
500	500	UDP	192.168.0.9
4500	4500	UDP	192.168.0.9
8	8	UDP	192.168.0.9

[citrus]

after waiting 6 hours or so  ... the 2nd @ light is flashing now ...

vss still not workie tho 😞

roll on monday when the virgin tech folks are back i guess.

[cineriv]

Hi citrus,

I'm not sure enough to say this is your problem or not, but being an elderly V1, it could be that your power supply is degrading to the point where it can no longer fully power your Sure Signal.

This is now a very common problem with the V1 and the diagnosis isn't very easy, the only easy way is by substitution. but after around 5 years of continuous use, it requires replacing anyway unless you aready have.

Ignore the fact that the power light is on, that's a red herring!

If you require a replacement, they are readily available on Amazon or Ebay and cost around £10 inc. delivery.

Good luck,

Mike.

[citrus]

good idea   ... will give that a shot  ... 10% of a new unit would make sense to try that first  ... mind you I have a big box of power transformers that I have built up in my man draw  .. might look there first ...

will give that a go and report back ..thanks,

[cineriv]

Hi citrus,

If you have a redundant 12v D.C. adapter that would be great to test with! Or even one you can borrow from something like a external hard drive or similar.

The full requirements are 12 volt @1.5 Amp with a 2.5x 5.5mm 

connector.

 A 2 amp unit would be fine, or a 1 amp might just 

be enough to prove the point.

Regards,

Mike.

[citrus]

/runs to garage to dig through the massed ranks of unloved transformers/

[cineriv]

That's where I keep mine!!