suresignal version 1

[ngn10101]

My suresignal versión 1 serial number 21222194314 has ceased to work. Hadnt worked for months. De registered then re registered made no difference. Aldo constant hard resets also made no difference. Get 2nd light flashing and them at other times get 4th light flashing.

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[ngn10101]

speed test down 44mbps up 2.92mbps

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 9 ms 9 ms 10 ms gn1010-laptop [0.0.0.0]
2 12 ms 9 ms 10 ms pres-core-2a-ae7-614.network.virginmedia.net [80
.0.161.93]
3 12 ms 12 ms 13 ms leed-bb-1c-ae12-0.network.virginmedia.net [213.1
05.159.193]

4 * * * Request timed out.
5 * * * Request timed out.
6 20 ms 16 ms 17 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
7 19 ms 18 ms 19 ms ldngw1.arcor-ip.net [195.66.224.209]
8 19 ms 19 ms 18 ms 85.205.116.10
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Serial number 21222194314

ping test 19ms 0% packet loss

ip address 77.96.185.22

[Retired-Andy]

Hi ngn10101,  

Thanks for the information; your speed test and ping test are fine. Your IP address is on our whitelist so no problems there either.

Although your traceroute shows drops on both hop 4 and 5, it still reaches our servers.

I checked your serial number and it connected to our servers last night at 20:13, are you still seeing the same lights?

To make sure your unit is as up to date as possible, I’ve just resynced it.

So that the resync completes, can you perform a factory reset:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Let me know how you go on.

Thanks

Andrew