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unlimeted phonecalls

pwb232
3: Seeker
3: Seeker

‎28-08-2016 06:01 PM

Hi, I have just upgraded to 'unlimited minutes' on my phone . Does anyone know of a site where the chargeable calls are listed? only I was told my package didn't include  with  the unlimited minutes 08 calls and 09 calls. I was told that 0800 were chargeable because they came under 08 calls, is this right ? Only they've only just stopped charging them on mobiles 🙂

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8 REPLIES 8

Annie_N
Community Champion (Retired)
Community Champion (Retired)

‎28-08-2016 06:05 PM

0800 calls are definitely free, @pwb232

 

See http://www.vodafone.co.uk/explore/costs/call-charges/ and open the Your out-of-bundle charges section to see all the details.

BandOfBrothers
17: Community Champion
17: Community Champion

‎28-08-2016 06:24 PM

Hi @pwb232

 

Vodafone Help and Support pages. 

 

What-s-included-in-my-allowance-of-UK-minutes-and-texts.

 

How-much-does-it-cost-to-call-0800-and-0808-numbers.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

pwb232
3: Seeker
3: Seeker
In response to BandOfBrothers

‎28-08-2016 07:06 PM

Thanks, both, that's exactly what I was looking for. BTW  where it says voicemail does it mean there are no charges to listen to voicemail?

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BandOfBrothers
17: Community Champion
17: Community Champion
In response to pwb232

‎28-08-2016 07:07 PM - edited ‎28-08-2016 07:09 PM

Yes it covers listening to your uk voicemail messages in the uk.  

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

pwb232
3: Seeker
3: Seeker
In response to BandOfBrothers

‎28-08-2016 07:14 PM

Thanks, that's good to know

0 Thanks

BandOfBrothers
17: Community Champion
17: Community Champion
In response to pwb232

‎28-08-2016 07:17 PM

You're welcome.  :Smiling:

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

0 Thanks

Annie_N
Community Champion (Retired)
Community Champion (Retired)
In response to pwb232

‎28-08-2016 08:41 PM - edited ‎28-08-2016 08:43 PM

@pwb232 wrote:

BTW  where it says voicemail does it mean there are no charges to listen to voicemail?

No, not exactly! Calls to Voicemail are taken out of your allowance of minutes, so they are potentially a charge for anyone with a limited allowance of UK minutes. If you have unlimited UK minutes, then provided you are in the UK, all your calls to Voicemail will be free!

 

Quite a bit of the Support information about this is incorrect or garbled, and implies that, for PayM customers, it is always free. Similarly, it implies that for PAYG it is always charged, but again it comes out of the allowance of UK minutes if available, and is only charged if that allowance is exhausted or the customer doesn't have an allowance.

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Getafix
16: Advanced member
16: Advanced member
In response to Annie_N

‎30-08-2016 03:44 PM

Your Voicemail calls are technically through 07836121121. If in UK then 121 works as a shortcut and it directs you straight through to your Voicemail.

 

If outside UK you dial this number followed by your number and PIN to access your Voicemail.