vodafone sure signal v1 not connecting

[adampaintain]

hi we had a power cut the other day and my sure signal that is connected via a surge protector will not connect to the phone anymore 3 of the 4 lights are permeant green. just the phone one is not lighting up. i did a factory reset last night and also rebooted my router first,then reset the sure signal. didn't work. rest it again same thing. can you help please. my vodafone reception is so bad in my area that is why i am on this forum.

thanks regards adam

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[adampaintain]

hi guys, thanks for getting back to me

ping 14
download 33.09 mbps
upload 1.99mbps
IP address 94.175.85.174
the trace route did work then tried to copy and it deleted,when re entering the code it did nothing sorry
sure sig serial no 21196942458

regards adam

[adampaintain]

hi guys did a reset again still nothing checked my superhub and all is normal. still no phone signal 😞

[adampaintain · Accepted solution]

swapped the cables on the internet ports on the virgin super hub seems to be back on line. yey.

[Gemma]

Hi Adam,

That’s great, thanks for letting us know.

Gemma  

[stevenlevy]

hi there I have a sure signal v2 

the serial number is 40113703439

I have recently moved the sure signal i have gone on to the portal and changed the post code

I have pressed the reset and waited 

The red power light is solid the system light is solid but the phone light is off 

 Speed Test 

11.73 down 

066 up

the trace route is below 

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32> tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Vigor.router [192.168.10.1]
2 20 ms 20 ms 19 ms lo0_ecldsl-bba1.gs1.eclipse.net.uk [82.153.1.65]

3 20 ms 20 ms 22 ms 86.54.135.72
4 44 ms 24 ms 21 ms ldngw1.arcor-ip.net [195.66.224.209]
5 27 ms 22 ms 21 ms 85.205.0.93
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 *

[stevenlevy]

this seems to be working now 

[Ben_H]

Hi adampaintain,

Has this sorted itself out now? Let me know if you still need a hand with anything by providing the details Matt requested above.

Cheers, Ben