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6 weeks after successful activation still can't access online account

doctorgeorge
2: Seeker
2: Seeker
 

Hi

Full Fibre 900 activated on 18th March, can't log into my account since then. 3 very long calls to CS on 3 different days ranging weeks apart resulted in promises only that the problem will be solved within 3 days. We are now close to the end of April and still can't log in, error states try again later. CS said the activation job is still open on their end and they don't know why and what. The service have been working without any issues since day 1 (18 March). 

2 REPLIES 2

Stumpy21
4: Newbie

No need to cross post on more than one forum as all the regulars read the new questions/comments.

See other thread.

 

Cynric
16: Advanced member
16: Advanced member