Am i plugging into the ONT correctly?

[Iamlovinit05]

Hi Everyone,

I have signed up for the Superfast 2 Plan and have the activation date of today. It is still not working and therefore wanted to check if I am doing everything correctly.

I have also just moved into this apartment so am still figuring out how everything works so apologies for the stupid question!

Connecting to the ONT

I think this is the ONT that they are talking about, however there is no "Port 1" to plug in the ethernet cable. There is however, a phone line that I can plug in to the ONT (and use the microfilter to connect into the Router).

There are many other cables in this ONT but a couple of them are just connecting from 1 port of the ONT to another so I don't think they do anything?

The ONT is then connected to this Openreach box as per below - the green cable in the pic above is the same cable as the black cable below. 

Thanks and appreciate any help!

[Iamlovinit05]

Thanks but unfortunately still no luck (the red internet light on the router is still flickering) - I'll report back tomorrow! 

Thanks and appreciate your help

[Iamlovinit05]

This is what I did - did not work

https://drive.google.com/file/d/1jXjnxReYF741659b3UDLXIutaG-l6X-j/view?usp=sharing

I also tried this to make sure I did not misunderstand what you said - also did not work

https://drive.google.com/file/d/1UuOm87C7Zwi4ZSIgWz7ENE-7XBTXSIN9/view?usp=sharing

Also tried this - also no luck.

https://drive.google.com/file/d/1GbikkEwvk9tUrla1HmUiF3qoRsbHHVCZ/view?usp=sharing

This should not be that difficult!

[Anonymous]

Seems that there are a couple of varieties of ONT out there - the third image, with your router connected to the yellow port should be the correct one.  I'd leave it connected to that port for a few hours and then possibly give support a call if you still cannot connect.

[Iamlovinit05]

Thanks - been on chat with support this morning and thats what they said as well (they said it should be activated in a couple of hours) - so fingers crossed...

Thanks so much for your help!!!!!!!