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Am i plugging into the ONT correctly?

Iamlovinit05
2: Seeker
2: Seeker

Hi Everyone,

 

I have signed up for the Superfast 2 Plan and have the activation date of today. It is still not working and therefore wanted to check if I am doing everything correctly.

 

I have also just moved into this apartment so am still figuring out how everything works so apologies for the stupid question!

 

Connecting to the ONT

 

I think this is the ONT that they are talking about, however there is no "Port 1" to plug in the ethernet cable. There is however, a phone line that I can plug in to the ONT (and use the microfilter to connect into the Router).

 

There are many other cables in this ONT but a couple of them are just connecting from 1 port of the ONT to another so I don't think they do anything?

 

Iamlovinit05_2-1641557734651.jpeg

 

The ONT is then connected to this Openreach box as per below - the green cable in the pic above is the same cable as the black cable below. 

 

Iamlovinit05_1-1641557660819.jpeg

 

Thanks and appreciate any help!

 

13 REPLIES 13

Thanks but unfortunately still no luck (the red internet light on the router is still flickering) - I'll report back tomorrow! 

 

Thanks and appreciate your help

 

This is what I did - did not work

https://drive.google.com/file/d/1jXjnxReYF741659b3UDLXIutaG-l6X-j/view?usp=sharing

 

I also tried this to make sure I did not misunderstand what you said - also did not work

https://drive.google.com/file/d/1UuOm87C7Zwi4ZSIgWz7ENE-7XBTXSIN9/view?usp=sharing

 

Also tried this - also no luck.

https://drive.google.com/file/d/1GbikkEwvk9tUrla1HmUiF3qoRsbHHVCZ/view?usp=sharing

 

This should not be that difficult!

 

 

Anonymous
Not applicable

Seems that there are a couple of varieties of ONT out there - the third image, with your router connected to the yellow port should be the correct one.  I'd leave it connected to that port for a few hours and then possibly give support a call if you still cannot connect.

Thanks - been on chat with support this morning and thats what they said as well (they said it should be activated in a couple of hours) - so fingers crossed...

 

Thanks so much for your help!!!!!!!