Hi,
I have attempted to speak to Vodafone via chat and was met with some extremely contradictory and nonsensical response (see below).
Basically, all I need to know is if superfast 2 is always FTTC, therefore is plugged into the phone line as "traditional" broadband (as I have had before) and it is not FTTP (which requires the ONT box)? The property in question has both setup, but no power supply for the ONT box and vodafone instructions show both options (but say an engineer would be needed for ONT, despite getting an email today with only ONT instructions which says engineer is needed)
Vodafone support first told me yes it is FTTC, then checked my account and said it is FTTP, then told me an engineer will sort it, said there is no engineer scheduled, which is stated on repeated correspondence, then went round the houses as this message seemed to not sink in, followed by an offer to raise a case with outreach (which at most would be for a power supply, which I can buy) and then I just gave up. So before I attempt to speak on the phone, was wondering if anyone knew a simple answer?
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