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Broadband activation extreme delay

lazycat6
2: Seeker
2: Seeker

‎20-10-2022 09:06 PM

I had a contract for broadband full fibre 100 to be live from last week of September. I installed the router, did not work. Then i called them to find out the reason. They said en engineer from openreach will come on 14th October to sort out the fibre work outside my home. No turn up the open reach engineer.  I called them and they gave me another deadline of 20th October ( today), no sign of the engineer. I just called the customer service for the update. Same answer another deadline of 2nd November.  How vodafone is trapping the new customers if they do not have infrastructure ready to provide service or they have incompetent people to sort out technical issue. I am tired of getting dates for the so called engineer visit, no idea when there will be Internet at home. I am in zone 4 London.

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22 REPLIES 22

Saladpower
2: Seeker
2: Seeker

‎29-10-2022 10:39 PM

Oh dear. I am experiencing precisely the same delay on activation. Should have been 26th October...then delay upon delay. Each day missing the deadline. Today a phone call telling me I had cancelled the contract (I hadn't) and that to reinstall the contract would be result in a 14 day wait. I'm completely frustrated with this outfit. I placed an order in good faith and have been thrown some business speak jargon to deflect from the fact that the broadband was not ready on the promised day. I'm not sure what to do next. The call centre is also based somewhere in the Far East and I could hardly understand the person who rang me.

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Effie
Moderator
Moderator
In response to Saladpower

‎31-10-2022 09:00 AM

Hey @Saladpower I'm sorry to hear that your broadband order was cancelled. If you drop a message to the Social Media team here they can take a look at your account and see what happened.

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Saladpower
2: Seeker
2: Seeker
In response to Effie

‎01-11-2022 12:30 PM

The experience had by others on this forum is so similar to my own that I have no intention of placing my business with you now. I've gone to plusnet, who I have used in the past and with whom I had no difficulties. Sorry, it's a competitive world. Your company decided to implement a frustrating system of communication and it doesn't suit me.